UConn Daily Digest

Training and Professional Development

Customer Service Professional Development (PHS)
Platinum HUSKY Service (PHS) Customer Service
Course description : Platinum Husky Service (PHS) program is designed with the premise that UConn is made up of a community of caring and competent employees that have the ability and the willingness to develop a “culture of service” in their work area, while going about the business of providing service, information and resources to students, faculty, and staff. It provides opportunities to learn and practice job specific customer service activities in a facilitated classroom environment. The course consists of three sessions.

The sessions will take place at the Student Union, Storrs, Room 104 from 9am-Noon
- Exceeding Expectations-Thursday, November 16
- The Turnaround Experience-Tuesday, November 28
- The Internal Customer-Thursday, December 14
Prerequisite: Prior to Session 1, you will need to fill out and send in your responses to a one page document that will be sent to you. Also between each module, there will be assigned work to prepare prior to sessions 2 and 3.

Policies: You must attend all three sessions and have supervisory approval before registering.
More details and registration information here.
Sponsored by Human Resources
For more information, contact: Human Resources at 860-486-3034 or HR@uconn.edu

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