The Health Navigator provides numerous services to assist employees with benefits including finding a provider, booking appointments, finding incentives, clarifying their treatment options & managing their health and well-being. Another service that they provide is assisting employees with health insurance bills and claims resolution. Agencies are not able to assist employees with billing/claims issues. Rather, employees with escalated billing/claims issues must direct them to the Health Navigator.
Employees can file a billing/claim issue by navigating to the Care Compass website at Home - Care Compass (ct.gov) and follow the steps below:
- Click on CONTACT HEALTH NAVIGATOR next to QUICK LINKS: at the bottom of the page.
- Click on Resolve a Billing Issue under the I would like to… header.
- Enter in Your Contact Information and Claim Details in the on-line form and upload the applicable documentation.
- Click Submit at the bottom of the page.
A case will be created by a Health Navigator who will contact the member to confirm they have received the information submitted. The Health Navigator will be in communication with the member while the case is open to provide updates and a resolution of the outcome.
The Health Navigator can also be reached by:
Phone: 866-611-8005
Fax: 1-610-941-4200
For more information, contact: Health Navigator at 866-611-8005