REDCap Maintenance: Due to the Thanksgiving holiday, this month’s REDCap maintenance is scheduled for Wednesday, November 27, from 4 to 7 p.m. During this time, both the Development and Production systems will be unavailable so that the REDCap server and application can be upgraded. This extended downtime is necessary to accommodate the more complex process required for these important upgrades.
REDCap Support: We are unable to provide support 24 hours a day, 7 days a week. REDCap support is ONLY available during normal business hours/days Monday through Friday. Please note, U.S. holidays will also impact our availability. With that being said, there will be no REDCap support Nov. 28-29 - as such during this time we will be unable to approve project changes, move projects to production, manage account access, or respond to email inquiries. For emergencies issues, such as server down, please call the Help Desk at 860-679-4400.
For more information, contact: REDCap Administrator at redcap@uchc.edu