The Operations Center is staffed 24/7/365 to coordinate maintenance requests for the university. The Operations Center provides a point of contact for the entire campus. This group is the communication center for all routine requests for repairs as well as maintenance emergencies.
Examples of routine maintenance issues in residential areas include:
- Heating or cooling issues
- Clogged drains
- Broken furniture
- Lock issues
- Evidence of mold
- Lighting issues (burned out/flickering)
- Leaks
- Pest Control issues
Maintenance requests should be submitted by completing a Service Request at https://aim.uconn.edu/request, by calling (860) 486-3113, or through the myUConn app. Once you have submitted your request, you will receive an email with a service request number for tracking and follow up purposes along with the shop assigned the repair. Facilities Operations is staffed with skilled tradesmen and specialists to handle any and all maintenance issues that arise. Work requests are triaged based on the priority (listed below) and current workload.
If you are unsure of whether an issue should be reported to Facilities, go ahead and call the Operations Center and, if it’s not a facilities maintenance issue, they will be glad to redirect your inquiry to the appropriate party.
Priority Code 1: is assigned to emergency requests that could result in an immediate or imminent threat to life, or severe property damage: i.e.; animal lab temperature too high/low, flooding, loss of power.
Priority Code 2: is assigned to building maintenance requests that has the potential threat to life, property, security or the environment: i.e.; all lights out, HVAC temperature adjustments, non-functioning fume hoods, food service refrigeration failure, elevator repairs.
Priority Code 3: is assigned to minor maintenance routine requests that do not pose an immediate risk to facilities: i.e.;ballast replacement, broken furniture, lights out (where there is sufficient light), ceiling tile replacement.
Priority Code 4: is assigned to work that is planned, scheduled, or to be completed by a certain date or time: i.e.; Events, PM inspections or service, improvements, painting.
For more information, contact: Andy Kelly at andy.kelly@uconn.edu