Procurement Services seeks to hire an Administative Program Support Specialist. The incumbent will assist UConn employees with the front-end, request, and booking modules of the Concur Travel & Expense system [Concur], for booking work-related trips and/or assist with reporting and reconciling all travel and Pro-card related activities. The incumbent will be a part of the liaison team for the University and travel management provider. The primary focus of this job is customer service and management of the travel in-take process through utilization of the University’s on-line booking tool. This position is located on the Storrs campus, but may travel to various University campuses, as needed.
This role coordinates all aspects of travel management utilizing the University’s travel system (Concur), including ensuring completeness and compliance with all University travel regulations, policies and procedures; identifies and follows up to resolve any discrepancies in compliance requirements; works with Travel Card and/or Pro-card campus users to ensure compliance with University policies and procedures; acts as a member of the Duty of Care team, as required; transmits authoritative information and serves as the primary functional lead regarding system (Concur), travel, and/or Pro-card policies and procedures; screens customer requests, correspondence, records and/or other documents for appropriate action and processes; provides front-end support and training on Concur Travel & Expense system, instructional documentation and/or gives presentations to the University community and regional campuses; maintains up-to-date knowledge and integrates best practices for University travel, Pro-card, and compliance requirements; communicates daily with other University departments, vendors, other state agencies, and/or peer institutes to request or provide information or to clarify procedures; works closely with Accounts Payable travel reimbursement team; prepares narrative and informational reports, as needed or requested; compiles and organizes information requiring the understanding and evaluation of data sources, which may include special projects or extensive reports; reviews Concur, travel, and/or Pro-card related operating procedures and policies for efficiency and effectiveness; makes minor changes or recommends changes or improvements; participates in administrative planning and operational decisions as they relate to the various tools; composes and/or edits routine correspondence and other documents for supervisor’s review and/or signature; as delegated signs supervisor’s name to correspondence, requisitions, vouchers, etc.; makes routine decisions in supervisor’s absence; performs routine administrative functions of the Travel and Card Services Team.
Interested candidates must submit a letter of application, resume and contact information for three (3) professional references, including a reference from applicant’s current place of employment. Please note that references will not be contacted without prior discussion with applicant. Please apply on-line using the University’s Husky Hire system at: http://jobs.uconn.edu. Please reference Job ID 497413. Screening will begin immediately.
For more information, contact: Melanie Savino at melanie.savino@uconn.edu