Epic: What's New?

  • 6/17 Planned Maintenance This Weekend

    The reason for the maintenance:

    Planned maintenance for the HealthONE system. Updates will be applied to our Citrix servers.

    The date and time of the maintenance

    • HealthONE Maintenance, Sunday 6/17/2018, 1:00 a.m. through 5:00 a.m.

    Services that will be down:

    We are NOT expecting any services to be down during this maintenance window. We are utilizing our secondary Citrix servers in an alternate datacenter to avoid a disruption of service. Users logged into the system will receive messages asking them to log out of the system approximately 15 minutes before the scheduled maintenance. Users will be allowed to immediately log back into HealthONE and at that time they will be utilizing our secondary servers during the maintenance window.

    What will be done then:

    Epic datacenter staff will apply and test the Citrix XenApp upgrade. This XenApp upgrade has been running in our Test environment for approximately 2 months already. Once tested by Epic staff it will be turned over to UConn IT for validation.

    If everything goes as planned:

    Once UConn validation is completed users logged into HealthONE will receive notification to log back out of HealthONE and immediately log back in. This will redirect all users back onto the primary Citrix servers.

    What do we need you to do:

    Please post in your areas to notify your staff of this maintenance window.

    As with any scheduled maintenance activities, we would want all areas to review their downtime procedures with their staff. We are not expecting any disruption to HealthONE but with any maintenance activity we need to be prepared and familiar with our downtime procedures if needed.

    Where to go for updates:

    Please call the Help Desk at x4400 option #1 with any additional issues experienced during this outage window.

    For more information, contact: Help Desk at x4400 option #1