Join your colleagues for a professional development opportunity to refresh your customer service skills and learn new ones based on best practice. Find out what DIBFT and LAST represent and how they can be used in your office to improve phone, email and in person nteractions with students, staff and faculty. "Platinum HUSKY Service" , our customized UConn customer service program, consists of three half day sessions (you must attend all three and have supervisory approval). Each session will be from 9am-Noon at the Greater Hartford campus, Library Building.
May 29, Module 1: Exceeding Expectations
June 5, Module 2: The Turnaround Experience
June 12, Module 3: The Internal Customer
By registering for Module One here, you have committed to attemd all three sessions
Sponsored by Human Resources
For more information, contact: Pam Heath-Johnston at pamela.heath-johnston@uconn.edu or 860.486-1167